Shipping policy

Thank you for shopping with Factory Outlet]. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

All orders are processed within 24 hours after they are placed.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Delivery Time

We offer fast delivery across the United Arab Emirates.

  • Delivery Time: 1–2 business days

  • Delivery Method: Cash on Delivery (COD)

Our courier partner will contact you before delivery to confirm your availability.

3. Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) as a payment option.

Please ensure that:

  • The exact payment amount is ready at the time of delivery.

  • Someone is available to receive the order at the delivery address.

If the delivery attempt fails due to customer unavailability, the order may be rescheduled or canceled.

4. Shipping Areas

We deliver to all major cities and regions within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

Delivery times may vary slightly depending on location.

5. Incorrect Address

Please ensure your shipping address and phone number are correct when placing your order.

We are not responsible for delays caused by incorrect or incomplete address information.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with photos of the product and packaging.

We will review the issue and arrange a replacement if necessary.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us:

Email: Factoryoutlet@gmail.com
Business Address: Al Awir