Refund policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
You have 7–14 days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in the original packaging.
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You must provide the receipt or proof of purchase.
Certain items are non-returnable, including:
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Perishable goods
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Personal care items
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Gift cards
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Downloadable software
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Any item marked as final sale
2. Return Process
To start a return, please contact us at:
Email: factoryoutlet.com
Include:
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Order number
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Reason for return
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Photos of the product (if damaged or defective)
Once your return is approved, we will provide instructions for sending the item back.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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Shipping costs are non-refundable.
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We recommend using a trackable shipping service.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be processed within 5–10 business days.
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The refund will be issued to your original payment method.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company or bank.
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If you still have not received your refund, contact us at factoryoutlet.com.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will arrange a replacement or full refund.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at factoryoutlet.com.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: factoryoutlet.com
Business Address: Al Awir Dubai